Smart Process Apps improve customer engagement

Smart Process Apps (SPAs) are becoming essential for businesses to meet growing customer expectations. This is according to Shaun Dicker, Head of Operations at Intervate, a T-Systems company, who notes competitive pressure is driving organisations to look at process improvements. Forrester Research coined the term Smart Process Applications, calling them a “new category of application… Continue reading Smart Process Apps improve customer engagement

Smart Process Apps – the key to unlocking operational efficiencies and enhancing the customer experience

In an increasingly competitive and globalised marketplace, attracting new customers and retaining existing ones has become one of businesses’ biggest challenges. Since the majority of products have become highly commoditised, the only real point of differentiation available for organisations to leverage is the service and customer experience they deliver. Delivering excellent customer service and an… Continue reading Smart Process Apps – the key to unlocking operational efficiencies and enhancing the customer experience

Elevating the Finance Function with Automated Accounts Payable solutions

With automated Accounts Payable solutions, organisations can expect to see a return on their investment within the first six to twelve months. From that point onwards, the solution starts generating increasing returns for the business. In fact, there are many benefits when automating the processes of receiving invoices, automated reconciliation of invoices against associated statements,… Continue reading Elevating the Finance Function with Automated Accounts Payable solutions