Smart Process Apps – the key to unlocking operational efficiencies and enhancing the customer experience

In an increasingly competitive and globalised marketplace, attracting new customers and retaining existing ones has become one of businesses’ biggest challenges. Since the majority of products have become highly commoditised, the only real point of differentiation available for organisations to leverage is the service and customer experience they deliver. Delivering excellent customer service and an… Continue reading Smart Process Apps – the key to unlocking operational efficiencies and enhancing the customer experience

Elevating the Finance Function with Automated Accounts Payable solutions

With automated Accounts Payable solutions, organisations can expect to see a return on their investment within the first six to twelve months. From that point onwards, the solution starts generating increasing returns for the business. In fact, there are many benefits when automating the processes of receiving invoices, automated reconciliation of invoices against associated statements,… Continue reading Elevating the Finance Function with Automated Accounts Payable solutions

Don’t Hold Back Your Emojis – It’s a text world

We lose so much emotion in our text messages and emails—the tone of voice, gestures, facial expressions, body language, that quiver of excitement. This poem called Indirect by BABYRUTHBEER caught my attention today: To sigh after a long story,or to gasp when you hear something silly;Two of the wonders you can’t doif online chat is… Continue reading Don’t Hold Back Your Emojis – It’s a text world

One Experience. On every device. For everything in your life.

There are considerable benefits in investing in one platform for all your devices – the same mobile phone platform, the same platform for your tablet, your work notebook, and your gaming console. I have chosen Microsoft as my platform, and I will tell you why. In a previous life, I had an Android smartphone, an… Continue reading One Experience. On every device. For everything in your life.

Facebook Unfriend

I have been looking at the word “Friend” for so long that the spelling is starting to look strange. F.R.I.E.N.D. Weird. I have been doing a clean-up of friends on Facebook – unfriending people that I actually don’t know… and even a few that I don’t want to know anymore too! It’s not to be… Continue reading Facebook Unfriend

How to create a Work Breakdown Structure (WBS)

A well-crafted Work Breakdown Structure can be invaluable on a project. Follow this short step-by-step guide on how to create a basic Work Breakdown Structure for your next project. I create a WBS as soon as possible, preferably while the sales team is still busy proposing the solution to a client. Using the approach I… Continue reading How to create a Work Breakdown Structure (WBS)

What is the difference between duration, work, effort, hours, and man-days?

I come from the Microsoft Project world, where schedules are built using duration and work. However, team members often refer to effort, hours, or my pet peeve “man-days”. What are all of these, and how do they compare? My nonprofessional definitions are summarized as follows, with examples below: Duration – the amount of time it… Continue reading What is the difference between duration, work, effort, hours, and man-days?

Intervate develops change management methodology

Intervate, a software developer and solution provider that focuses on the delivery of intranet, portal and business process automation solutions for the enterprise market, has developed a change management methodology for customers undertaking intranet and portal implementations. “In the past, intranets were touted as the next best thing for enhancing organisational efficiencies and driving staff… Continue reading Intervate develops change management methodology

Automated Software Quality simplifies Intervate’s dev & test process

Intervate, a local software development company, has seen a significant improvement in its development, testing and time to market since implementing Compuware`s solutions for Automated Software Quality (ASQ). The tight integration between Compuware`s DevPartner Studio and QACenter, which provide industry-leading automated software quality capabilities, made it possible for Intervate to start product testing earlier in… Continue reading Automated Software Quality simplifies Intervate’s dev & test process